Privacy Policy & Terms

How we handle your data and the terms of using this website.

Last updated: October 2026

Privacy Policy

Taste Caloundra is a project of the Caloundra Chamber of Commerce & Industry Inc (ABN 49 271 880 859) ("we", "our", "us"), and operates tastecaloundra.com.au (the "Site"). This policy explains how we collect, use and disclose personal information when you use the Site.

We handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), and we hold ourselves to those standards as a matter of good practice.

Information We Collect

Information You Provide

  • Account registration: name, email address and password when you create an account.
  • Contact enquiries: name, email address and message content when you submit our contact form.
  • Business listings: business name, address, phone number, website, opening hours and other venue details if you register as a business owner.
  • Payments: if you purchase a membership, payment is processed by Stripe. We do not store your full card details.

Information Collected Automatically

When you visit the Site, we and our service providers automatically collect some technical information:

  • Usage data: pages visited, time spent on pages, clicks and how you arrived at the Site.
  • Device information: browser type, operating system, screen size and device type.
  • Location data: general location based on your IP address (not precise GPS location).
  • Trip planner data: saved venues and trip preferences are stored in your browser and are not sent to us unless you save a trip while logged in.

How We Use Your Information

We use the information we collect to:

  • Operate and maintain the Site and its features.
  • Process your account registration and manage your membership.
  • Respond to your enquiries and provide support.
  • Send you relevant updates about the Site, with a way to unsubscribe at any time.
  • Understand how the Site is used, so we can improve it and measure our marketing.
  • Show relevant Taste Caloundra advertising to people who have visited the Site.
  • Detect and prevent fraudulent or unauthorised activity.

We do not sell your personal information.

Cookies, Tracking & Local Storage

The Site uses cookies, similar tracking technologies and browser local storage:

  • Essential cookies: to keep you logged in and keep the Site secure.
  • Preference storage: to remember your dark or light mode setting and your trip planner favourites on your device.
  • Analytics: we use Google Analytics, managed through Google Tag Manager, to understand how visitors use the Site.
  • Advertising: we use the Meta pixel (Facebook and Instagram) to measure the results of our advertising and to show Taste Caloundra ads to people who have visited the Site.

You can block or delete cookies in your browser settings. You can also manage how Meta uses your information for ads in your Facebook or Instagram ad preferences, and opt out of Google Analytics using Google's browser add-on.

Third-Party Services

The Site uses third-party services, which may change from time to time. These include:

  • Google (Google Analytics and Google Tag Manager): for website analytics.
  • Meta (Facebook and Instagram): for advertising measurement.
  • Cloudflare: for website security and performance.
  • Stripe: for membership payments. Stripe handles payment data under its own privacy policy.
  • OpenStreetMap: for interactive maps. Map tiles load from OpenStreetMap servers, which may log your IP address under their own privacy policy.
  • Google Maps: links such as "Get Directions", "Navigate" and "Google reviews" open Google Maps, where Google's own terms and privacy policy apply.
  • Website hosting and email providers: to run the Site and send its messages.

Some of these providers store or process information outside Australia, including in the United States and Europe. We take reasonable steps to ensure information disclosed overseas is handled consistently with the Australian Privacy Principles. We may also disclose information where required or authorised by law.

Security & Keeping Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including SSL encryption and secure hosting. No system is completely secure.

If we become aware of a data breach that is likely to cause serious harm, we will act promptly to contain and assess it, and notify affected people and, where appropriate, the Office of the Australian Information Commissioner (OAIC).

We keep personal information only for as long as we need it for the purposes in this policy and to meet legal obligations. You can ask us to delete your account at any time.

Automated Decisions

We do not use computer programs to make decisions that significantly affect individuals. If this changes, we will update this policy.

Your Rights & Complaints

You can ask us to:

  • Access: provide a copy of the personal information we hold about you.
  • Correct: correct information that is inaccurate or incomplete.
  • Delete: delete your account and associated personal information, where we are not required to keep it.

To make a request or a privacy complaint, contact us using the details at the bottom of this page. We will acknowledge complaints within 7 days and aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or 1300 363 992.

Terms & Conditions

By accessing and using Taste Caloundra, you agree to these Terms and Conditions. If you do not agree, please do not use the Site.

Use of the Site

The Site provides a dining directory and trip planning tool for the Caloundra region. All content is provided for general information only. While we work to keep information accurate and up to date, we cannot guarantee that it is complete, accurate or current, so please check details such as opening hours directly with venues.

User Accounts

  • You must provide accurate and complete registration information.
  • You are responsible for keeping your account login details confidential.
  • You must not share your account with others or create multiple accounts.
  • We may suspend or close accounts that breach these terms.

Business Listings

  • Business owners are responsible for the accuracy of their listing information.
  • Listings must represent a genuine, currently operating business in the Caloundra region.
  • We may remove or change listings that are inaccurate, misleading or inappropriate.
  • Membership fees are non-refundable once the listing has been published, except as required by the Australian Consumer Law.
  • Star ratings shown on listings are the venue's Google rating at the time the listing was last updated, and may have changed since. They reflect the views of Google users, not Taste Caloundra. Follow the Google reviews link on each listing for the current rating and reviews.

Images

  • Images used for venue listings have been obtained from publicly available digital assets or provided directly by business owners.
  • If you are a business owner and would like imagery changed or removed, please contact us directly.
  • Destination imagery has been provided to the Caloundra Chamber of Commerce by Visit Sunshine Coast for use on the Taste Caloundra website and digital platform. These images cannot be copied, reproduced or used for commercial purposes without permission.
  • Imagery from Bluey's Photography is used on the Taste Caloundra website and digital platform with express permission. Permission is granted for use on these specific digital platforms only, and the copyright of all images remains with Bluey's Photography. The images are provided for the express use of the Caloundra Chamber of Commerce and must not be sold, licensed or distributed to third parties without prior written consent.

Intellectual Property

All content on the Site, including design, code, text, graphics and logos, is the property of Taste Caloundra or its content suppliers and is protected by Australian copyright law. You may not reproduce, distribute or create derivative works without written permission.

User-Generated Content

If you submit content to the Site (including business listing descriptions, images or reviews), you grant us a non-exclusive, worldwide, royalty-free licence to use, display and distribute that content in connection with the Site.

Limitation of Liability

Taste Caloundra is provided "as is". To the maximum extent permitted by law:

  • We are not liable for indirect, incidental or consequential loss arising from your use of the Site.
  • We are not responsible for the quality, safety or legality of any dining establishment listed on the Site.
  • Travel times and distances shown in the trip planner are estimates only and should not be relied upon for navigation.
  • Nothing in these terms excludes or limits any rights you have under the Australian Consumer Law that cannot be excluded or limited by law.

Changes to This Page

We may update this Privacy Policy and these Terms & Conditions from time to time. Changes will be posted on this page with an updated "Last updated" date. If you keep using the Site after changes to the Terms & Conditions are posted, the updated Terms apply.

If you have questions about this Privacy Policy or these Terms & Conditions, please contact us:

© 2026 Taste Caloundra. ABN 49 271 880 859. All rights reserved.